The Best Friends™ philosophy of communication is grounded in a set of core principles:

  • Remember the basics of good communication
  • Understand the person’s desire to communicate
  • Make a good first impression
  • Create an environment that facilitates good communication
  • Treat the person as an adult
  • Maintain caregiving integrity
  • Respond to emotional needs
  • Remember the importance of nonverbal communication
  • Remember that behaviors communicate a message
  • Do not take the person too literally
  • Employ good timing
  • Use repetition to facilitate better communication
  • Do not argue or confront
  • Screen out troubling messages or news
  • Speak using positive language
  • Employ humor in communication
  • Do most of the work