Books and training to help organizations, staff, and families deliver optimal dementia care.

The Approach

What makes this approach so unique and effective? Learn its key elements and why they work so well!

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The Training

Find training to suit your needs, from Best Friends™ basics to advanced knowledge and skills.

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The Books

See the many ways Best Friends™ has been used to transform care settings and improve the lives of residents and staff.

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Inside the Best Friends Approach

The Best Friends™ approach is recognized as a best practice in Memory Care because of its positive outcomes. Caring for people with Alzheimer’s or a related dementia can be challenging, but using Best Friends makes the experience easier and more rewarding. Essential elements of this approach include knowing the history and preferences of each person, communicating skillfully, and providing a supportive environment and meaningful engagement. Anyone can learn how.

This person-centered philosophy is grounded in the understanding that relationships are supremely important in dementia care and should reflect the essential elements of friendship: respect, empathy, support, trust, humor. The concept of friendship is easy for staff to understand and apply.

At any stage of memory loss, receiving care from a “friend” makes a person feel safe, secure, and valued. It eases distress and disorientation and makes everything go smoother – from mealtimes to bedtime to social engagement and beyond.

Friendship is universal, and so is the Best Friends approach. Anyone who interacts with a person with dementia can learn the Best Friends way. From administrator to maintenance worker, from social worker to family member, and from nursing director to activity assistant – everyone can seize the moment to be a little less task oriented and a little more person centered when they know how to use the Best Friends approach.

This approach works in all settings where you find people living with dementia:

  • Nursing home
  • Assisted living
  • Dedicated memory care
  • Adult day program
  • Home care
  • Community education and services
  • Emergency medical services
  • Senior center

Adopting the Best Friends approach adds benefits and value to your care program:

  • Staff satisfaction & retention—a caring culture is good for all
  • Positive visibility—builds public confidence and trust
  • Service excellence—produces better-quality programming
  • Accountability—can be incorporated into quality improvement guidelines, fidelity of practice, and other evaluation metrics
  • Risk management—helps minimize incidents and accidents
  • Competitive differentiation—your program stands out from others
  • Business improvement—more clients/occupancy, attractiveness to staff, improved outcomes

Upcoming Trainings

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Training Options

Find the right training for your needs.

Introductory Trainings

If you are new to Best Friends, our introductory 2-hour live virtual class teaches the foundations of excellent dementia care using Best Friends essentials.

  • Learn the core elements of Best Friends
  • Training led by a Best Friends expert leader
  • A great option for staff new to dementia care

Custom Trainings

Let expert Best Friends trainers help you meet your training needs with private or customized options for a Best Friends overview, refresher, or specific dementia care topic.

  • Specialize a training or choose from a number of topics
  • Can be virtual or in-person
  • Can meet the specific needs of your organization

Master Training & Certification

Become a Best Friends leader or trainer for your community by taking your knowledge to a new level and earning the professional credential of Best Friends™ Certified Master Trainer (BF-CMT).

  • CEUs available!
  • Make your community a Best Friends Environment™
  • Gain access to ongoing support with the Best Friends Portal

Best Friends Products

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What People are Saying

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I enjoyed the enthusiasm generated by this training. Best Friends™ Master Training is very inspirational and innovative dementia care.

Sylvia Rigsbee, Resident Services Director, Hawthorne Garden Senior Living, Artegan

Hands down, Best Friends™ is best practice. The training was very engaging and informative with lots of great examples and stories. I feel prepared to bring it back to teach.

Nicole Miller, Resident Care Director, Touchmark at West Prospect

I am so honored to become a Master Trainer. It sharpened what I previously knew about the Best Friends model and was extremely motivating. What better way to care for our Best Friends with dementia and Alzheimer’s!

Annie Cizerle, Executive Director, Stonecrest Senior Living

I absolutely recommend Best Friends™ Master Training. It’s informative and provides an excellent ‘toolbox’ to implement immediately.

Mary Derby, Health Services Director, Touchmark at All Saints

The Master Training was organized, very friendly, and rich with talents and knowledge. Best Friends™ is great for our residents.

Rhoda Alfafara, Heartland Village Director, Elmcroft by Eclipse Senior Living

So engaging and inspiring. I feel ready to change the world!

Ashley McCargar, Staff Developer/Infection Preventionist, Northern California Presbyterian Homes & Services

David was very knowledgeable on the topic of dementia and had lots of great ideas on how to work with residents and improve their quality of life. A lot of great ideas that can improve anyone’s program.

Sonia Ross, Social Work, The Village of Rockville

Everything about it was great! One of the best training sessions I’ve attended.

Angela B., Carefor–Carling Adult Day Program (Ottawa, Ontario)

Great speaker. She shared lots of relatable information and examples of the approach in use.

Sheryl Giberson, Program Coordinator, Carefor Eastern Counties

I am so thankful for being a part of the Best Friends organization as a Master Trainer, it is truly a privilege and an honor.

Patricia Gomulinski, RN, MDS Nurse, Evangelical Homes

Best Friends Blog

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The Dementia Bill of Rights

The universal touchstone for dementia care reflects the underlying core principles of the Best Friend™ philosophy, stressing compassion, empathy, and respect in the face of a devastating disease. These 12 basic human rights outline the dignity that every person diagnosed with dementia deserves.

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About HPP

Health Professions Press, an imprint of Paul H. Brookes Publishing Co., Inc. (Baltimore, MD) is a publisher of high-quality educational resources in aging and elder care to improve the lives of residents, staff, and families. HPP offers books, programs, toolkits, and trainings in dementia care, long-term care, senior living, aging, leadership, resident safety, therapy services and more. Visit www.healthpropress.com or follow @healthpropress on social media to learn more.