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The Best Friends Master Training Institute Fall 2021


The Best Friends™ Master Training Institute is a two-day course to become a Master Trainer in the relationship-centered Best Friends™ Approach to Dementia Care. This training will teach you how to train others in the Best Friends™ approach.

Registrants of the Best Friends™ Institute must have prior knowledge of the Best Friends™ approach. If you are new to Best Friends, see our Introductory Training options. To learn more about the benefits and responsibilities of being a Master Trainer, see the Best Friends Master Trainer Guidelines and FAQs.

For questions regarding the training arrangements, please contact or call 1-888-337-8808 ext 180.

WHAT The Best Friends™ Master Training Institute Fall 2021
WHO SHOULD ATTEND Nurses, Social Workers, Long Term Care Administrators, Adult Day Care and Activity Specialists, Home Care Providers, Marketing and Outreach Professionals, Executive Directors, and Aging Consultants.
WHERE Tucson, AZ
WHEN September 14-15, 2021
COST Early Bird rate! $1,260 per person until July 1, 2021.

Regular rate after 7/1/21 is $1,575 per person.

Discounted rate ($1,339) available for companies sending 3 or more attendees or who have existing Master Trainers. Contact us for details.

CEUs 9 CEUs available from the National Certification Council for Activity Professionals (NCCAP) and the National Association of Social Workers (NASW).
1-888-337-8808 ext 180



Westin La Paloma Resort
3800 East Sunrise Drive
Tucson, AZ 85718
(520) 742-6000

Book Your Group Rate | Marriott International


September 14-15, 2021



Registration & Fees

$1,575.00* per person. This fee includes completion and scoring of the pre-test and post-test, 2 days of instruction by Expert Leaders, and all training materials for participants.

An Early Bird rate of $1,260 will be available. Early Bird deadline is July 1, 2021.

*Discounted per-person rates are available to organizations who have sent staff for Master Training at prior Institutes. Inquire with HPP.

Master Trainer Certification is a multi-step process that begins with submission of the online Application Form on or before the Registration Deadline of August 17, 2021. Once your application is received, you will be immediately redirected to the online pre-test, which tests your basic knowledge of the core tenets of the Best Friends™ approach. Please be prepared to take the pre-test when submitting your application (allow approximately 20–30 minutes to complete both steps). Because this is a master-level training, attendees are required to score 80% or above on the pre-test. If you have worked in a care setting following Best Friends practices or read The Best Friends Approach to Dementia Care or other Best Friends books, you should be comfortable with the topics on this pre-test.

Applicants who pass the pre-test will receive confirmation and an invoice for the registration fee. Payment is due within 10 days of invoice date or by the registration deadline, whichever comes first. Registration will not be complete until payment has been received. Your place at the Institute is not reserved until all steps of the registration are completed. All registrations will be confirmed by e-mail.

It is recommended that you don’t make non-refundable airline reservations until you have received your confirmation notice. For your registration status, call 1-888-337-8808 ext 180 or email

Space is limited at Master Training Institutes. Apply early.


David Troxel, M.P.H.

Based in northern California, David Troxel is nationally and internationally known for his expertise in the fields of dementia & long-term care. He has co-authored (with Virginia Bell) six influential books, including his newest book, The Best Friends Approach to Dementia Care, Second Edition, and written numerous articles relating to dementia care and staff development […]
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Tonya M. Cox, M.S.W., L.N.H.A.

As Executive Director for The Homeplace at Midway, a Green House® community owned by Christian Care Communities, Inc., Tonya Cox is among the first to blend the Best Friends™ approach into this innovative housing model. Her previous responsibilities as Director of Community Based Services for Christian Care included training and sustaining the Best Friends approach […]
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Cynthia K. Lilly, M.S.W.

As a recognized dementia/memory care consultant, trainer, educator, and speaker, Cindy Lilly has advocated and promoted the Best Friends™ approach to dementia care throughout a career spanning more than 30 years. She has trained, coached, and mentored hundreds of professional and family caregivers across the United States, and is also experienced in space planning and […]
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Hotel & Travel

Westin La Paloma Resort
3800 East Sunrise Drive
Tucson, AZ 85718
(520) 742-6000

The Westin La Paloma Resort is located on the edge of the Sonoran Desert, in the foothills of the Santa Catalina Mountains, home of Saguaro National Park. Resort features include five outdoor pools with waterfalls and cabanas, the Jack Nicklaus Signature Golf Course, and the Mynd Spa. Complimentary onsite parking is also available. A limited number of rooms at the Westin La Paloma Resort have been reserved for this event at a discounted rate for September 12−16. These are available on a first come, first served basis until August 30, 2021. Reservations can be made by phone (mention Best Friends Master Training) or online using the custom Master Training event link (click here). The rate is $139/night for a single/double room with two queen or one king bed, plus a discounted resort fee of $10/day (does not include applicable state and local taxes, surcharges, parking, or other incidental fees). If you wish to extend your stay, the discounted rates also apply for 3 days prior to and 3 days after the block dates based on availability. Reservations made after August 30, 2021, are subject to availability and the prevailing commercial rates. Room cancellations can be made without penalty up to 3 days before arrival. Guests who cancel within 72 hours of arrival or who check out early will be charged a one-night penalty.

The Westin La Paloma Resort is served by Tucson International Airport (TUS), which is 16 miles from the hotel (approx. 30 minutes by taxi or rideshare). Attendees are responsible for the arrangements and cost for their accommodations and transportation.

Breakfast, lunch, and refreshments are provided each day of the Institute. If needed, accommodations are available for allergies or other dietary restrictions; contact

Deadlines & Cancellations

Early Bird and Other Discounted Rates
An Early Bird rate of $1,260 is available for any application received by 11:59 pm PT on July 1, 2021. Early Bird rates will become invalid if payment is not received by your invoiced payment deadline. You will be re-invoiced at the full Institute rate and your space at the Institute will not be guaranteed until payment is received in full. A discounted rate of $1,339 is available for companies sending 3 or more attendees or who have existing Master Trainers.

Space is limited at Master Training Institutes. Apply early.

Should you be unable to attend the Institute after registering, you must notify HPP no later than August 17, 2021, via mail, fax, or email in order to receive a 75% credit (or refund if already paid in full). Applicants registered for attendance who need to cancel on or before August 17, 2020 remain responsible for 25% of the registration fee to cover costs associated with pre-test administration and materials preparation; if not already pre-paid, applicants will be invoiced for this processing fee. Registrants who cancel after the cancellation deadline or are no-shows will be held responsible for the full amount of their registration fee.

Although no credits or refunds will be available after August 17, 2021, organizations may choose to send qualified substitutes, pending HPP approval and space permitting. Substitutes must:

  1. Submit a completed application to HPP, and
  2. Pass the qualifying pre-test, and
  3. Receive approval from HPP for attendance at least 5 business days in advance of the Institute

Health Professions Press reserves the right to cancel the training and will inform registrants by July 12. In such event, full refunds of the registration fee will be issued; HPP will not refund for expenses above the cost of registration.

Health Professions Press reserves the right to substitute speakers and/or reschedule the Institute due to unforeseen circumstances. Advance notice will be provided to the extent possible.

If you would like to request a special accommodation for a disability (e.g., wheelchair accessibility, largeprint materials), please contact us by August 6, 2021 by calling 1-888-337-8808 ext 180 or emailing