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The Best Friends Master Training Institute 2019


The Best Friends™ Institute is a two-day course to become a Master Trainer in the relationship-centered Best Friends™ Approach to Dementia Care. This training will teach you how to train others in the Best Friends™ Approach.

Registrants of the Best Friends™ Institute must have prior knowledge of the Best Friends™ approach. If you are new to Best Friends, see our Introductory Training options. To learn more about the benefits and responsibilities of being a Master Trainer, see the Best Friends Master Trainer Guidelines and FAQs.

For questions regarding the training arrangements, location, and/or facilities, please contact or call 1-888-337-8808 ext 180.

WHAT The Best Friends™ Master Training Institute
WHO SHOULD ATTEND Nurses, Social Workers, Long Term Care Administrators, Adult Day Care and Activity Specialists, Home Care Providers, Marketing and Outreach Professionals, Executive Directors, and Aging Consultants.
WHERE Louisville, KY
WHEN May 14-15, 2019
COST Early Bird rate! $1,260 per person.
Available until February 15, 2019.$1,575 per person after February 15, 2019.Discounted rates available for companies sending 3 or more attendees or who have existing Master Trainers. Contact us for details.
CEUs 9 available from the National Certification Council for Activity Professionals (NCCAP) and the National Association of Social Workers (NASW).
1-888-337-8808 ext 180

Register now


Aloft Louisville Downtown
102 West Main Street
Louisville, KY 40202
(502) 583-1888


May 14-15, 2019



Registration & Fees

$1,575.00* per person. This fee includes completion and scoring of the pre-test, 2 days of instruction by Expert Leaders, all training materials, and take-away materials. Meals are also included (breakfast, lunch, and refreshments provided each day). Hotel and travel expenses are not included, but discounted hotel rates are available.

*Discounted per-person rates are to organizations who have sent staff for Master Training at prior Institutes. Inquire with HPP.


David Troxel, M.P.H.

Based in northern California, David Troxel is nationally and internationally known for his expertise in the fields of dementia & long-term care. He has co-authored (with Virginia Bell) six influential books, including his newest book, The Best Friends Approach to Dementia Care, Second Edition, and written numerous articles relating to dementia care and staff development […]
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Tonya M. Cox, M.S.W., L.N.H.A.

As Executive Director for The Homeplace at Midway, a Green House® community owned by Christian Care Communities, Inc., Tonya Cox is among the first to blend the Best Friends™ approach into this innovative housing model. Her previous responsibilities as Director of Community Based Services for Christian Care included training and sustaining the Best Friends approach […]
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Cynthia K. Lilly, M.S.W.

As a recognized dementia/memory care consultant, trainer, educator, and speaker, Cindy Lilly has advocated and promoted the Best Friends™ approach to dementia care throughout a career spanning more than 30 years. She has trained, coached, and mentored hundreds of professional and family caregivers across the United States, and is also experienced in space planning and […]
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Hotel & Travel

Reserve Your Room

A limited number of rooms at the Aloft Louisville Downtown have been reserved for this event at a discounted rate for May 12–15, which are available on a first come, first served basis until April 29, 2019. For the discount hotel room rate and information, and to make your reservations, use only the custom reservation link. The rate is $159/night for a single/double room with two queen or one king bed (includes complimentary high-speed Internet access) and does not include applicable state and local taxes, surcharges, parking, or other incidental fees. The discounted rate is also applicable for 3 days prior to and 3 days after these dates based on availability and made through the link. Reservations made after April 29, 2019 are subject to availability and the prevailing commercial rates. Aloft Louisville Downtown is a smoke-free facility. All Aloft policies prevail.

The Aloft Louisville Downtown is served by the nearby Louisville International Airport (SDF). The hotel is a 15-minute care ride from the airport and easy to reach by taxi, airport shuttle, or rental car. Attendees are responsible for their travel and accommodations arrangements and costs.

Deadlines & Cancellations

Should you be unable to attend the Institute after registering, you must notify HPP no later than April, 26, 2019, via mail, fax, or email in order to receive a 75% credit (or refund if already paid in full). Applicants registered for attendance who need to cancel on or before the registration deadline date remain responsible for 25% of the registration fee to cover costs associated with pre-test administration and materials preparation; if not already pre-paid, applicants will be invoiced for this processing fee. Registrants who cancel after the April 26, 2019, or are no-shows will be held responsible for the full amount of their registration fee.

Although no credits or refunds will be available after the registration deadline date, organizations may choose to send qualified substitutes, pending HPP approval and space permitting. Substitutes must:

  1. Submit a completed application to HPP, and
  2. Pass the qualifying pre-test, and
  3. Receive approval from HPP for attendance at least 5 business days in advance of the Institute

Health Professions Press reserves the right to cancel the training and will inform registrants by March 18, 2019. In such event, full refunds of the registration fee will be issued; HPP will not refund for expenses above the cost of registration.

Policies & Procedures

Click here to read the full Procedures, Policies & Accommodations for the Spring 2019 Best Friends™ Training Institute.